You want to send something back?
Please send us an email firstname.lastname@example.org
• Order Number
• Item Number
We will send you the correct address to send back your order.
Consumers are entitled to a right of withdrawal according to the following conditions, whereby the
consumer is any natural person who concludes a legal transaction for purposes which are
predominantly neither commercial nor self-employed:
A. Return policy
You have the right to return goods from this contract within fourteen days without giving any
The revocation period is fourteen days from the day on which you or a third party named by you,
who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of returns, you must inform us (Yorkville Group (limited liability),
Flügelstrasse 9, 72669 Unterensingen Germany, e-mail: email@example.com) by means of a clear
statement (eg a letter sent by post, fax or E-mail) about your decision to withdraw from this contract.
Consequences of the Returns
If you withdraw from this Agreement, we have selected all payments we have received from you,
including delivery charges (except for the additional costs arising from choosing a different delivery
method than the most favorable standard delivery we offer have to repay immediately and at the
latest within fourteen days from the date on which the notification of your revocation of this
contract has reached us. For this repayment, we will use the same means of payment as you used in
the original transaction, unless expressly agreed otherwise with you; In no case will you be charged
for this repayment fees. We may refuse repayment until we have received the goods back or until
you have provided proof that you have returned the goods, whichever is the earlier.