Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

It depends on the volume of the goods purchased and the final destination. The best DHL fee will appear at the checkout.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards, immediate payments and Paypal.

How long will delivery take?

Orders are given to the courier DHL within 24-48 hours after receiving your payment:

– In Italy orders are delivered within 1-2 business days.

– In Europe delivery times vary based on the final destination: From 2 to 6 working days.

It could be a day or two longer depending on public holidays.

How secure is shopping in the Online Shop? Is my data protected?

Yes, of course, it is very secure. We are GDPR compliant. We do not share your data with any third party.

What exactly happens after ordering?

You will receive an email that your order has been processed. We will contact you if there is any delay in shipment. Please write us anytime at info@yorkville.de

I don't speak English well, can I write in my own language?

Don’t speak English well? Not a problem, our team is fluent in over 4 European languages and will make sure we give you top-notch service.

What advantages do I get if I subscribe to your newsletter?

By subscribing to the newsletter, you receive updates on news and our new collections. We will also send you information about our offers and personal promotional codes to use in our shop. By setting up an account, you will automatically subscribe to our newsletter.

CONTACT US!

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. CET