Frequently Asked Questions

Where does Yorkville deliver and what are the delivery charges?

Yorkville ships to the EU and Russia. Our charges are based on the weight of the order and country. We offer free shipping on orders over 200€.

Which payment methods are accepted?

Yorkville accepts all major credit cards and PayPal.

How long will delivery take?

Usually between 3-5 business days, depending on location.

Is it possible to exchange an item?

We do not offer an exchange service as our items are limited in availability. You can create a return label and send the item back to us. We will try to process your refund as soon as possible. However, in case you need a different size, you can place a new order.

Can I return the merchandise?

We understand that sometimes something simply doesn’t fit. In this case, you can return the items within 14 days.
Returning an item is simple a simple proceess:

Please send us an email to info@yorkville.de
• Name
• Address
• Order Number
• Item Number
We will send you the correct address to send back your order.

How long does it take to process a refund??

The processing time depends on your bank. We refund the payment immediately after the receipt of shipment. The process can take three to seven days.
Repayment is always made to the method chosen for the original payment.