Return Policy

Return policy

You want to send something back?

Please send us an email info@yorkville.de

  • Name
  • Address
  • Order Number
  • Item Number

We will send you the correct address to send back your order.

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

 

  1. Return policy

Returns

You have the right to return goods from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of returns, you must inform us (Yorkville Group (limited liability), Fl├╝gelstrasse 9, 72669 Unterensingen Germany, e-mail: info@yorkville.de) by means of a clear statement (eg a letter sent by post, fax or E-mail) about your decision to withdraw from this contract.

 

Consequences of the Returns

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

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